Reporting a problem?
Tell us your device model, iOS or Android version, game version, and level. Describe what happened and what you expected. A screenshot can help; please crop out personal information.
Hello, you.
A question, a tricky puzzle, or something that doesn’t look quite right? We’re listening.
Game support
For Magnet Pop! questions, bug reports, and feedback from our test builds.
support@2adreamstudio.com ↗Studio enquiries
For conversations about the studio, our games, and working together.
hello@2adreamstudio.com ↗A few helpful things.
Where can I download Magnet Pop!?
The game is currently in development. Public store downloads are not available yet. Official links will appear on the Magnet Pop! page after release.
Will my progress move to a new phone?
In beta 0.5.0, connect your player and save its private recovery code from Profile. On another device choose Restore player and enter that code. Offline practice and beta 0.4.1 records remain on their original device. Never send your recovery code to support.
Where are my purchased coins?
Reconnect and reopen the game. Apple transactions that have not finished are retried safely, without adding coins twice. Pending purchases need Apple approval before delivery. TestFlight purchases use test money. If the issue remains, tell us the pack, approximate time and app version; omit payment details.
How do I delete my player?
Open Profile → Delete cloud player. This removes your cloud progress and world records and forfeits unused coins and boosts. It cannot be undone. Read the privacy notice for limited transaction records and backups that remain.
Privacy questions?
Contact support@2adreamstudio.com with the subject “Privacy”. Do not send passwords, verification codes, or payment card details. You can also read our current privacy information.